| By: |
Oliver Cruz-Milán (Texas A&M University [Corpus Christi]) |
| Abstract: |
Tourism destinations constitute a conglomerate of attractions, service
providers, and retailers that make up the overall offerings and experiences
that attract visitors. However, given the severe consequences that the
COVID-19 pandemic has had on the tourism industry, it is crucial to appraise
consumer loyalty towards destinations in the context of the coronavirus
disruptions. An increasing number of academic works examining the factors that
influence destination loyalty have been carried out since the pandemic
breakout, but no evaluation of their cumulative results and findings has been
offered in the literature. Therefore, this research conducts a review of
studies that have empirically investigated the drivers of destination loyalty
during the pandemic in diverse geographical settings. By analyzing 24 journal
articles selected from the Web of Science (WoS) database, this work adds to
the literature by providing an assessment of the state-of-the-art body of
knowledge about the explanation and prediction of loyalty for tourism
destinations in the context of COVID-19. |
| Keywords: |
COVID-19, loyalty, destination, tourism, literature review, explanation, prediction, theory |
| Date: |
2023–02–15 |
| URL: |
http://d.repec.org/n?u=RePEc:hal:journl:hal-04014427&r=tur |