| Abstract: |
Different types of crimes are factors negatively affecting tourism worldwide.
However, managers and even tourists themselves are refraining from submitting
crime reports and whistleblows. The main goal of the study is to analyze the
attitude of the hotels’ managers on the Bulgarian Black Sea coast, regarding
the submission of whistleblows to the competent authorities. In particular,
managers of hotels in Albena, Golden Sands, Dunes, St. Constantine and Helena,
and Sunny Beach are studied. The main research hypothesis is that hotel
managers should ensure the safety of guests by reducing gaps in the control
environment, preventing financial frauds, helping for environmental
protection, and supporting the process of reporting crimes and suspicious
behavior in the hotels. However, the current management policy relies mainly
on the installed security devices and the Security Department staff. This
results in applying no specific internal rules, procedures, and training for
non-security department employees, regarding crime identification and timely
reporting. The adopted research methods are based on the logical, deductive,
and comparative methods, as well as on the methods of analysis and synthesis.
For the empirical study, the method of in-depth interviews is used. The
results of the study support the literature by presenting more in-depth data
regarding the used security devices and assets by Bulgarian Black Sea resort
hotels. Also, more data on the attitude of hotel managers on the safety and
security of tourists and the submission of whistleblows, as a factor for
sustainable development of tourism on the Bulgarian Black Sea coast, is
presented |