nep-tur New Economics Papers
on Tourism Economics
Issue of 2020‒04‒20
two papers chosen by
Laura Vici
Università di Bologna

  1. The mediating effect of environmental policy on the relationship between satisfaction and loyalty in the hotel industry By Dimitiradis, Efstathios D.; Kamenidou, Irene; Mamalis, Spyridon; Bara, Evangelia - Zoi
  2. Biosecurity, automation technologies and economic resilience of travel, tourism and hospitality companies By Ivanov, Stanislav; Webster, Craig; Stoilova, Elitza; Slobodskoy, Daniel

  1. By: Dimitiradis, Efstathios D.; Kamenidou, Irene; Mamalis, Spyridon; Bara, Evangelia - Zoi
    Abstract: Customer satisfaction and loyalty, according to the literature, are influenced by many factors such as perceived value, corporate image, perceived quality, trust, communication etc. This study investigates the mediating effect of environmental policy in the relationship between satisfaction and loyalty. For this purpose, empirical research on Greek hotels’ customers, with the use of a structured questionnaire, was conducted. In data analysis, the S.P.S.S 20 and LISREL software were used. The results indicate that the degree of perceived, by customers, environmental policy is not related to satisfaction, and moreover to their loyalty towards the hotel.
    Keywords: Environmental Policy, Hotel industry, Satisfaction, Loyalty, Tourism marketing management
    JEL: L83 M31 Q56
    Date: 2018–10–28
  2. By: Ivanov, Stanislav (Varna University of Management); Webster, Craig; Stoilova, Elitza (Chatbot Agency; Slobodskoy, Daniel
    Abstract: The COVID-19 pandemic of 2020 will have a massive impact upon travel, tourism, and hospitality globally. With a massive reduction in tourism globally because of the health crisis, the industry will likely have to plan a recovery and rebuilding of the industry. Part and parcel of the reorganization will involve increasingly depending upon automation technologies. In this article, we discuss how the virus has impacted upon the global industry and discuss how automation technologies will be implemented into the industry to ensure a vibrant return to a strong tourism economy. We expect that employers and industry will look differently upon many automation technologies and implement these technologies into their operations to ensure a return to a situation in which tourism can take place in ways that ensure the biosecurity of travellers and ensure that the industry’s operations return to be able to work in profitable ways.
    Date: 2020–03–29

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