nep-tur New Economics Papers
on Tourism Economics
Issue of 2020‒03‒30
seven papers chosen by
Laura Vici
Università di Bologna

  1. Closed House of Wonders museum: Implications to the tourism of Zanzibar Stone Town, UNESCO World Heritage Site By Maximilian Chami; Gabriel Kaminyoge
  2. Sustainable Tourism Development and Climate Change: A Supply-Side Perspective By Giacomo Chiappa; Stefano Usai; Antonio Cocco; Marcello Atzeni
  3. Study on The Impact of Socio-Economic Crisis on Greek Wellness Tourists' Spending Behavior By Tavlikou Evangelia; Assimakopoulos Costas
  4. Revisiting Employee-Guest Interactions in Hotels: An Analysis of Critical Incidents By Özgür Devrim Yilmaz
  5. What are the Empirical Determinants of International Tourist Arrivals and Expenditures? : An Empirical Application to the Case of Sao Tome and Principe By Montes Rojas,Gabriel Victorio; Barroso,Rafael Chelles
  6. Festivals and destination marketing: An application from Izmir City By Ige Pirnar; Sinem Kurtural; Melih Turkey
  7. CORONAVIRUS AND AIRBNB – Disrupting the Disruptor By Dolnicar, Sara; Zare, Samira

  1. By: Maximilian Chami (BTU - Brandenburg University of Technology [Cottbus – Senftenberg]); Gabriel Kaminyoge (UDOM - University of Dodoma [Tanzanie])
    Abstract: This paper examines the impact of the closed House of Wonders Museum in the tourism industry of Stone Town, Zanzibar. The paper aims to propose the best practices taken into account due to the impact raised by the closure of the Museum. There has been no clear information on the overall situation which faces the site since 2012 when the Museum closed. Data collected through mixed methods, including the sample size of 105 tourists who visited the House of Wonders Museum, 8 Government Official, 6 Tour Guides and 8 Tour Operators. The findings show that the closed museum has affected the level of tourists' satisfaction, tour operators, community and tour guides economically. The paper recommends quick rehabilitation and reconstruction of the Museum to save the integrity and authenticity of this World Heritage Site.
    Keywords: House of Wonders,Tourism,Zanzibar Stone Town,Museum,Heritage
    Date: 2019–04–15
  2. By: Giacomo Chiappa (University of Sassari); Stefano Usai (University of Cagliari); Antonio Cocco (University of Cagliari); Marcello Atzeni (University of Cagliari)
    Abstract: This paper presents and discusses findings of research carried out on a sample of 141 tourism stakeholders with two tourism destinations located in Sardinia, Italy. Specifically, it investigates: (1) the priorities that respondents consider essential to attain sustainability and competitiveness for their business and the destination as a whole, (2) the main barriers to tourism sustainability and (3) their attitude towards climate change and its influence on tourism. Our contribution to the literature, along with managerial implications, is discussed and suggestions for future research are given.
    Keywords: climate change,barriers,Supply-side perspective,tourism sustainability,destination competitiveness
    Date: 2018–11–15
  3. By: Tavlikou Evangelia (ATEITH - Alexander Technological Educational Institute of Thessaloniki); Assimakopoulos Costas (ATEITH - Alexander Technological Educational Institute of Thessaloniki)
    Abstract: As most of the sectors of the world economy, tourism has also been affected by the global economic crisis and the resulting social redeployment. This global socioeconomic situation, since 2010, has exerted additional pressure on the mental health and physical condition of people who are increasingly looking for new ways of relaxation and rejuvenation. The present study aims to investigate the impact of the current socioeconomic crisis on the behavior and attitude of Greek wellness tourists. Quantitative research was conducted using a structured questionnaire on a sample size of 452 wellness tourists in totally 10 spas at Crete, Kos, Lefkada and Thessaloniki. The survey compared the spending behavior of respondents before 2010 and today. The findings of the survey show that although the behavior of Greeks as consumers is being negatively affected by the economic downturn, there is positive intention to continue using and spending on wellness services. In addition, results indicate the existence of positive attitude towards wellness tourism as a means of health promotion and enhancement. Proposals for further research are suggested.
    Keywords: wellness tourism,consumer behavior,socio-economic crisis
    Date: 2018–11–15
  4. By: Özgür Devrim Yilmaz (Dokuz Eylul University)
    Abstract: The study was conducted to find out the positive and/or negative effects that hotel employees may have upon hotel guests' experiences during their stay. Using the critical incident technique (CIT), data were obtained from 105 guests (a total of 174 incidents) staying in two different 5-star hotels that have similar characteristics in terms of type, price, ownership and concept in Bodrum, Turkey. The incidents were primarily categorized as positive and negative and afterward the incidents from two categories were compared to each other in terms of three main process of hotel accommodation as check-in, accommodation and check-out. Despite the fact that most hotels currently place emphasis on employee-guest interactions-under the concept of service quality or customer satisfaction-, the findings revealed that there were still a number of negative incidents that caused customer dissatisfaction and managerial implications were needed in hotels to minimize negative incidents and maximize the positive ones.
    Keywords: Critical incidents,Hotel,Employee-guest interaction,Employee behavior,Customer satisfaction
    Date: 2018–11–15
  5. By: Montes Rojas,Gabriel Victorio; Barroso,Rafael Chelles
    Abstract: The link between tourism and growth is very important for some countries, especially small island countries like São Tomé and Príncipe. This paper investigates the empirical determinants of tourism outcomes (tourist arrivals and expenditures) and uses the findings to assess the performance of the tourism sector in São Tomé and Príncipe. The paper confirms most of the results found in the literature on the general determinants of tourism. Tourist arrivals increase with the gross domestic product and exports of the host country, as well as with increased air connectivity. Real exchange rate variations affect tourist decisions, and tourism outcomes have a persistent effect. The paper also finds that a positive attitude toward acceptance of lesbian, gay, bisexual, and transgender people increases tourist arrivals. Unfortunately, the relationship between digital presence and tourism outcomes could not be tested. The paper shows that São Tomé and Príncipe can do better in tourist arrivals, but it already has good performance on expenditures per tourist. Improving air connectivity is key to attracting more tourists, and demand for tourism is not very price sensitive, implying that the strategy to focus on high-spending tourists is the correct one.
    Date: 2020–03–17
  6. By: Ige Pirnar (Yaşar University); Sinem Kurtural (Yaşar University); Melih Turkey (Yaşar University)
    Abstract: Festivals are among the growing global city and destination attraction factors and they are very trendy. Studies indicate that there is a direct relationship between the successful organizations of festivals and the number of visitors and tourism income of a city destination. Thus, festival marketing efforts usually have a direct impact on city marketing efforts. Due to this fact, the study tries to figure out the festival marketing potential of Izmir city that seems to lag behind the general tourism development pattern of Turkey contrary to the great potential it has. The study comprises of two main sections, first one being a literature review on festival marketing, followed by the second section on a qualitative research on Izmir's festivals and their marketing potential. It tries to determine the positive impacts of Izmir's festivals on destination marketing and by grouping and categorizing them under similar characteristics figuring out the most promising ones. The research consists of four open-ended interview questions on festivals held in Izmir city. As practical implications, Destination Management Organizations, Destination Marketing Organizations, destination and city marketers, festival managers and destination tourism developers may benefit from the findings of this study.
    Keywords: Festival marketing,Destination marketing,Izmir,Festivals,City marketing
    Date: 2019–04–15
  7. By: Dolnicar, Sara (The University of Queensland); Zare, Samira
    Abstract: Has coronavirus disrupted the disruptor? We argue that this is indeed the case, and that this disruption will affect the growth of Airbnb on the long term. The first premise of our prediction is that coronavirus is representative of any kind of major shock that has the potential to affect the tourism industry. The second premise is that the consequences of this super-shock are asymmetric. Different types of hosts will face different types of challenges as a consequence of the sudden and unexpected drop in demand. Investors who are in the business of short term rental to make commercial profits will find themselves in a situation where they still have expenses, but no more income. Some of these investors will re-assess the risk of short-term rental and never return to Airbnb. As a consequence, the supply of Airbnb properties will limit Airbnb growth in future.
    Date: 2020–03–17

This nep-tur issue is ©2020 by Laura Vici. It is provided as is without any express or implied warranty. It may be freely redistributed in whole or in part for any purpose. If distributed in part, please include this notice.
General information on the NEP project can be found at For comments please write to the director of NEP, Marco Novarese at <>. Put “NEP” in the subject, otherwise your mail may be rejected.
NEP’s infrastructure is sponsored by the School of Economics and Finance of Massey University in New Zealand.