nep-tur New Economics Papers
on Tourism Economics
Issue of 2008‒01‒26
four papers chosen by
Antonello Scorcu
University of Bologna

  1. Assessing visitor satisfaction with tourism rejuvenation policies: the case of Rimini, Italy. By Rinaldo Brau; Antonello E. Scorcu; Laura Vici
  2. An Econometric Analysis of Aggregate Outbound Tourism Demand of Turkey By HALICIOGLU, Ferda
  3. Socioeconomic indicators for analyzing Convergence: the case of Greece: 1960-2004 By Panagiotis Liargovas; Georgios Fotopoulos
  4. To know and satisfy tourist clients’ needs – a premise for achieving superior quality services By Iordache, Carmen; Ciochina, Iuliana; Decuseara, Razvan; Chitu, Ramona

  1. By: Rinaldo Brau (University of Cagliari, Italy.); Antonello E. Scorcu (University of Bologna and The Rimini Centre for Economics Analysis, Italy.); Laura Vici (University of Bologna, Italy.)
    Abstract: In this paper we assess the appeal of potential interventions on the tourism offer of Rimini, a popular Italian seaside holiday destination, by means of a choice modelling analysis. Tourism can be viewed as a composite good, its overall utility depending on the arrangement of the component characteristics. Our discrete choice experiments incorporate as attributes a number of possible changes to current tourist activities (the subject of public debate), including them in hypothetical alternative holiday packages. The conditional logit analysis indicates that tourists show lesser preference for interventions aimed at protecting the environmental integrity of the beach and greater preference for those, such as the creation of a pedestrianised seafront with late-night opening of amenities and facilities, that are likely to diminish the role of the traditional sea, sun and sand component of the overall holiday experience.
    Date: 2007–07
  2. By: HALICIOGLU, Ferda
    Abstract: This study attempts to examine empirically aggregate tourism outflows in the case of Turkey using the time series data for the period 1970-2005. As far as this article is concerned, there exists no previous empirical work dealing with the tourist outflows from Turkey. The previous tourism studies in the case of Turkey, by and large, focus on the inbound tourism demand analyses. As a developing country and an important tourism destination, Turkey has also been a significant source for generating a substantial number of tourists in recent years. Therefore, the tourist outflows from Turkey deserve to be analysed empirically too. The total tourist outflows from Turkey are related to real income and relative prices. The bounds testing to cointegration procedure proposed by Pesaran et al. (2001) is employed to compute the short and long-run elasticities of income and relative prices. An augmented form of Granger causality analysis is conducted amongst the variables of outbound tourist flows, income and relative prices to determine the direction of causality. In the long-run, causality runs interactively through the error correction term from income and relative prices to outbound tourist flows. However, in the short-run, causality runs only from income to outbound tourism flows. The aggregate tourism outflows equation is also checked for the parameter stability via the tests of cumulative sum (CUSUM) and cumulative sum of the squares (CUSUMSQ). The empirical results suggest that income is the most significant variable in explaining the total tourist outflows from Turkey and there exists a stable outbound tourism demand function. The results also provide important policy recommendations.
    Keywords: outbound tourism demand; cointegration; Granger causality; stability tests; Turkey.
    JEL: E0 O5 C1
    Date: 2008
  3. By: Panagiotis Liargovas; Georgios Fotopoulos
    Abstract: The purpose of this paper is to use socioeconomic indicators for analyzing convergence among Greek regions since 1960. We use two alternative approaches. The first one is based on the coefficient of variation and the second one on quality of life rankings. We confirm the decline of regional inequalities in Greece, with the exclusion of the 1980s. Regions with increased tourist and trade activity are also regions with high quality of life. Border regions are usually the laggards of social and economic development.
    Date: 2008
  4. By: Iordache, Carmen; Ciochina, Iuliana; Decuseara, Razvan; Chitu, Ramona
    Abstract: Clients’ satisfaction should be the main objective of any tourist company, and this involves a good knowledge of consumers’ expectations. Offering a high quality service is obviously based on fulfilling some requirements through which the service touches the level desired by the consumer. Knowing the consumers’ needs and expectations, as well as the perceptions related to the supplied service, should represent the quality management objectives of the services provided, that is, the conditions of providing performing tourist services. The tourist orientation can assure a high level of satisfaction and it involves the identification of his desires and requirements with regard to the services offered, his proper informing, facilities and possibilities to choose the service that corresponds the best to his expectations. In order to win the clients’ trust in the services offered – modifying the clients area of tolerance (that is, to enlarge it) the trained staff of service companies should be more sensitive to the clients needs, suggestions, dissatisfactions and preoccupations. A highly important condition for achieving the objectives of satisfying clients is the service company employees’ satisfaction. The trained staff is responsible to offer high quality services and satisfaction to the consumer, the latter’s behavior being able to increase or decrease the name of the service company. The staff’s efficient leading objective – and of the service offering process – can be achieved by a successful practicing of internal marketing, that has in view developing the staff motivation and its stimulation in the effort to offer high quality services. The fundamental strategy of internal marketing is to form faithful clients from its own employees. Satisfying internal clients’ requirements, the service company increases its ability to satisfy successfully external consumers’ needs.
    Keywords: tourist; client; service
    JEL: L83
    Date: 2008–01–15

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