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on Payment Systems and Financial Technology |
| By: | Liezel Alsemgeest (University of the Free State) |
| Abstract: | The rise of social media as a platform for personal finance discussions has transformed how individuals access, share, and engage with financial knowledge. This shift is particularly evident on X (Twitter), where users increasingly turn to microblogs for advice and discussions on saving, cryptocurrency, investing, and managing debt. Despite the growing influence of these platforms, there remains a significant gap in understanding the thematic structure and emotional tone of personal finance conversations online. This study addresses this gap by analysing 37, 466 personal finance-related posts from X, offering insights into the key topics and sentiment patterns of finance-related micro-blogs.Building on methodological frameworks from recent machine learning research, Latent Dirichlet Allocation (LDA) topic modelling, augmented by VADER sentiment analysis were implemented to address the core research question: What dominant themes emerge in crowdsourced financial conversations?The analysis identified five dominant themes: cryptocurrency speculation (35.66% prevalence), debt management (15.84%), budgeting (20.63%), making money online (17.38%), and better money spending (10.49%).This research underscores the need for interdisciplinary studies that bridge personal finance, behavioural economics, and digital communication to better understand how social media influences financial decision-making. The findings have practical implications for policymakers, educators, and financial institutions aiming to enhance financial literacy, while also addressing risks associated with unverified advice and promotional content lacking proper disclosure. By mapping the thematic and emotional landscape of personal finance discourse on X, this study provides a foundation for future research into the evolving role of social media in shaping consumer financial behaviour.The growing reliance on social media for financial guidance necessitates further exploration into its impact on individual decision-making processes and broader market behaviours. This study contributes to this emerging field by offering a replicable framework for analysing large-scale social media datasets, highlighting opportunities for improving financial literacy and risks that demand regulatory attention. |
| Keywords: | Topic modelling, X, personal finance, social media, micro-blogs |
| JEL: | D14 A20 G02 |
| URL: | https://d.repec.org/n?u=RePEc:sek:iacpro:15616667 |
| By: | Seyedeh Fatemeh Mottaghi; Bertram Steininger |
| Abstract: | The integration of blockchain-based real world assets like real estate tokens into traditional and digital financial markets has introduced new dynamics in information transmission, and inter-markets connectedness. In this paper, we apply entropy measures to to analyze the directional flow of information between digital world assets indices (like real estate tokens and S&P Ethereum), traditional real estate investment trusts (REITs), cryptocurrencies, and major asset classes, including gold, and stock indices (S&P500 and Russell 2000). We observed significant and strong informational linkages between real estate tokens, REITs, SP500, and Russell 2000, highlighting that changes in equity markets and small-cap sentiment play a crucial role in shaping tokenized real estate dynamics. Moreover, the observed statistically significant bidirectional flows between S&P ETH and real estate tokens during the turbulence period like Covid-19 shows growing interconnection between crypto markets and real estate tokens. Our findings highlight the role of real estate tokens as receivers of information from broader financial markets, with limited capacity to transmit information back which offers valuable insights into the interconnected nature of traditional and digital markets, contributing to advancements in risk diversification, portfolio optimization, and the strategic development of digital asset investment frameworks. |
| Keywords: | blockchain; Digital Assets; Entropy analysis; Real Estate Token |
| JEL: | R3 |
| Date: | 2025–01–01 |
| URL: | https://d.repec.org/n?u=RePEc:arz:wpaper:eres2025_223 |
| By: | Marie-Claire Broekhoff; Carin van der Cruijsen |
| Abstract: | The banking sector is undergoing a rapid transformation due to the digitalisation of financial services, which has led to the widespread closure of bank branches. This study examines the relation between the presence of bank branches in the Netherlands and consumer trust in the payment system. Such trust is essential for the smooth functioning of the payment system. Using regional data from the Dutch Chamber of Commerce on bank branch locations and a consumer survey from De Nederlandsche Bank and the Dutch Payment Association, we estimate fixed effects models to assess how branch closures affect trust in the payment system in general (broad-scope trust) and trust in payment services offered by consumers’ own bank (narrow-scope trust). The results indicate the presence of bank branches is positively associated with both trust measures, although the effects are small. Municipalities without a bank branch exhibit significantly lower levels of narrow-scope trust, while broad-scope trust is unaffected. Furthermore, the closure of two or more branches within a year reduces trust slightly. The findings provide new insights for further research and highlight the importance of maintaining accessible banking services to safeguard consumer trust, whether that is through a physical bank location or a financially inclusive alternative. |
| Keywords: | broad-scope trust; narrow-scope trust; bank branches; financial inclusion |
| JEL: | G21 D12 O33 |
| Date: | 2025–11 |
| URL: | https://d.repec.org/n?u=RePEc:dnb:dnbwpp:848 |
| By: | Stefano Balietti; Pietro Saggese; Stefan Kitzler; Bernhard Haslhofer |
| Abstract: | This chapter explores how Decentralized Autonomous Organizations (DAOs), a novel institutional form based on blockchain technology, challenge traditional centralized governance structures. DAOs govern projects ranging from finance to science and digital communities. They aim to redistribute decision-making power through programmable, transparent, and participatory mechanisms. This chapter outlines both the opportunities DAOs present, such as incentive alignment, rapid coordination, and censorship resistance, and the challenges they face, including token concentration, low participation, and the risk of de facto centralization. It further discusses the emerging intersection of DAOs and artificial intelligence, highlighting the potential for increased automation alongside the dangers of diminished human oversight and algorithmic opacity. Ultimately, we discuss under what circumstances DAOs can fulfill their democratic promise or risk replicating the very power asymmetries they seek to overcome. |
| Date: | 2025–11 |
| URL: | https://d.repec.org/n?u=RePEc:arx:papers:2511.09263 |
| By: | Helmut Elsinger; Helmut Stix; Martin Summer |
| Abstract: | This paper examines consumers' intended adoption of a digital euro in Austria using a discrete choice experiment. We estimate a mixed logit model to quantify the role of key attributes such as privacy, offline functionality, security against financial loss, monetary incentives, and payment form factors. Our findings indicate that security and financial incentives are the strongest drivers of adoption, while respondents do not report strong preferences among the privacy options that are laid out in the experiment. We identify significant heterogeneity in adoption likelihood across socio-demographic groups. Simulations suggest that under realistic design assumptions, approximately 45% of individuals are found to have an intention to adopt a digital euro. |
| Keywords: | central bank digital currency (CBDC), consumer adoption, discrete choice experiment, payment preferences |
| JEL: | E42 D12 G21 C35 |
| Date: | 2025–11 |
| URL: | https://d.repec.org/n?u=RePEc:bis:biswps:1302 |
| By: | Alyssa Shawntay Williams (Rhodes University) |
| Abstract: | In digital economies, electronic word-of-mouth (e-WOM) has emerged as a critical mechanism for reducing information asymmetry in online marketplaces, functioning as an informal yet potent form of market signalling. As consumers increasingly rely on peer-generated content (such as reviews, testimonials, and social media commentary) to guide purchase decisions, e-WOM serves as a public good influencing market behaviour, perceived utility, and post-purchase satisfaction. Despite its growing economic relevance, there remains limited empirical understanding of how distinct e-WOM characteristics shape consumer utility and satisfaction - key drivers of demand stability and long-term market efficiency.This study investigates the economic impact of seven e-WOM dimensions (namely, argument quality, source credibility, message usefulness, trust in the message, valence, volume, and existing e-WOM) on post-purchase satisfaction among South African millennial consumers in the e-commerce sector. Employing a quantitative design with 405 respondents, data were analysed using Confirmatory Factor Analysis (CFA) and Structural Equation Modelling (SEM) following rigorous validity and reliability testing.The results reveal that three dimensions function as significant market signals: argument quality demonstrates the strongest predictive power (? = 0.112, p |
| Keywords: | Electronic word-of-mouth (e-WOM), Post-purchase behaviour, Customer relationship marketing, Generation Y (Gen Y), Millennials |
| JEL: | M31 L81 D12 |
| URL: | https://d.repec.org/n?u=RePEc:sek:iefpro:15316875 |
| By: | Tahani Ali Hakami (Department of Accounting and Finance, Jazan University) |
| Abstract: | This study conducts a bibliometric analysis of research trends in technology adoption in auditing over the period from 1995 to 2025. Technological advancements have fundamentally transformed auditing practices, and this research aims to map the evolution, focus areas, and key contributors to the field. Using a dataset of 50 highly relevant articles from the Web of Science, the study explores publication trends, co-authorship networks, geographic collaboration patterns, keyword co-occurrence, and citation analysis. Findings reveal a marked increase in publications post-2010, with a surge observed around 2020. Key emerging topics include artificial intelligence, blockchain, and cloud computing, which have become central to the discourse on audit innovations. The analysis also highlights the dominant journals and institutions in the field, with significant contributions from RMIT University and Cairo University. By examining these trends, this research provides valuable insights into the evolving relationship between technology and auditing, suggesting future directions for both scholars and practitioners. |
| Keywords: | Technology Adoption in Auditing; Digital Transformation; Audit Innovation; Artificial Intelligence in Auditing; Blockchain in Auditing |
| JEL: | M42 |
| URL: | https://d.repec.org/n?u=RePEc:sek:iefpro:15416809 |
| By: | Jose, Anu (Central Bank of Ireland); Kelly, Jane (Central Bank of Ireland); King, Michael (Trinity College Dublin); McCarthy, Yvonne (Trinity College Dublin) |
| Abstract: | We study the behavioural effects of Buy Now, Pay Later (BNPL), a rapidly expanding form of consumer credit. Through an experiment conducted with a nationally representative sample in Ireland, we find that participants spend, on average, 4.39% more when using BNPL for purchases compared to debit cards. We demonstrate mental accounting effects where an inflated perception of available funds due to prior BNPL usage leads to a 22.2% higher likelihood of spending on a discretionary product. In parallel, we show the importance of anticipatory effects of such a credit innovation, whereby the mere expectation of future access to BNPL increases current debit card spending by 3.1%. While salient risk disclosures improve understanding of BNPL risks, they do not significantly affect usage or spending patterns. These findings highlight the dual psychological impact of BNPL on spending, support the rationale for consumer protection efforts, and establish the relevance of BNPL as a financial product of interest to macroeconomic policymakers. |
| Keywords: | Mental Accounting, Consumer Credit, Behavioural Finance, Deferred Payments. |
| JEL: | G4 G51 G41 |
| Date: | 2025–10 |
| URL: | https://d.repec.org/n?u=RePEc:cbi:wpaper:15/rt/25 |
| By: | Mariam El Harras; My Abdelouhab Salahddine |
| Abstract: | Regulatory technology (RegTech) is transforming financial compliance by integrating advanced information technologies to strengthen anti money laundering and countering the financing of terrorism (AML CFT) frameworks. Recent literature suggests that such technologies represent more than just an efficiency tool; they mark a paradigm shift in regulation and the evolution of financial oversight (Kurum, 2023). This paper aims to provide a narrative review of recent RegTech applications in financial crime prevention, with a focus on key compliance domains. A structured literature review was conducted to examine publications between 2020 and 2024 with a thematic synthesis of findings related to customer due diligence (CDD) and know your customer (KYC), transaction monitoring, regulatory reporting and compliance automation, information sharing and cross border cooperation, as well as cost efficiency. Findings reveal that RegTech solutions give financial institutions more responsibility for detecting and managing financial crime risks, making them more active players in compliance processes traditionally overseen by regulators. The combined use of technologies such as artificial intelligence (AI), blockchain, and big data also generates synergistic effects that improve compliance outcomes beyond what these technologies achieve individually. This demonstrates the strategic relevance of integrated RegTech approaches. |
| Date: | 2025–11 |
| URL: | https://d.repec.org/n?u=RePEc:arx:papers:2511.15764 |
| By: | Angelo D'Andrea (Bank of Italy); Patrick Hitayezu (Research Hub, Rwanda); Kangni Kpodar (International Monetary Fund and FERDI); Nicola Limodio (Bocconi University, BAFFI, IGIER and CEPR); Andrea Filippo Presbitero (International Monetary Fund and CEPR) |
| Abstract: | Combining administrative data on credit, mortgages, and construction in Rwanda, this paper shows that technology helps overcome imperfections in property rights and foster the development of the mortgage market. Exploiting quasi-experimental variation in 3G internet coverage and a land title reform, we find that mobile connectivity shifts borrowers from microfinance to banks. 3G internet facilitates the distribution of land titles, which borrowers use as collateral for bank loans and mortgages, thus promoting household investment in real estate. A mediation analysis and structural estimation reveal that the property rights channel accounts for 30-37% of the effect of mobile internet on bank lending and 75-80% of the effect on collateralized loans. |
| Keywords: | Banks, Credit, High-speed Internet, Mobile, Mortgage |
| JEL: | G21 G23 O33 |
| Date: | 2025–10 |
| URL: | https://d.repec.org/n?u=RePEc:anc:wmofir:195 |
| By: | Jakub Sopko (Faculty of Economics, Technical University of Ko?ice); Leo? ?afár (Faculty of Economics, Technical University of Ko?ice) |
| Abstract: | This study conducts a bibliometric analysis to map the intellectual structure and thematic evolution of cybersecurity research in financial and economic contexts from 2000 to June 2025. Using 866 articles and conference proceedings retrieved from the Web of Science Core Collection, the analysis combines descriptive performance indicators with co-citation and co-occurrence network techniques to examine publication trends, leading contributors, and emerging research streams.The results show a steady increase in publication activity, with a significant surge after 2017 driven by regulatory initiatives, high-profile cyber incidents, and rapid digitalization in the financial sector. A highly concentrated productivity pattern is evident, with a small group of influential scholars contributing disproportionately to the field. Leading journals, such as Computers & Security and Journal of Operational Risk, indicate the interdisciplinary nature of the research, integrating technical, financial, and governance perspectives.Thematic network analysis reveals a shift from fragmented technical or behavioral studies toward integrated research streams, where artificial intelligence, fintech, systemic governance, and risk management converge. This transition highlights the growing focus on financial system resilience, risk transfer mechanisms, and strategic investment in cybersecurity. The study provides a structured overview of the field?s development and identifies research gaps to guide future work on managing systemic cyber risks in financial systems. |
| Keywords: | Cybersecurity, Fintech, Bibliometric analysis, Financial institutions, Cyberattack |
| JEL: | G20 G21 M15 |
| URL: | https://d.repec.org/n?u=RePEc:sek:iefpro:15316929 |
| By: | Abheek Ghosh; Tzeh Yuan Neoh; Nicholas Teh; Giannis Tyrovolas |
| Abstract: | We study a model of subscription-based platforms where users pay a fixed fee for unlimited access to content, and creators receive a share of the revenue. Existing approaches to detecting fraud predominantly rely on machine learning methods, engaging in an ongoing arms race with bad actors. We explore revenue division mechanisms that inherently disincentivize manipulation. We formalize three types of manipulation-resistance axioms and examine which existing rules satisfy these. We show that a mechanism widely used by streaming platforms, not only fails to prevent fraud, but also makes detecting manipulation computationally intractable. We also introduce a novel rule, ScaledUserProp, that satisfies all three manipulation-resistance axioms. Finally, experiments with both real-world and synthetic streaming data support ScaledUserProp as a fairer alternative compared to existing rules. |
| Date: | 2025–11 |
| URL: | https://d.repec.org/n?u=RePEc:arx:papers:2511.04465 |
| By: | Vladislav Virtonen |
| Abstract: | The third Bitcoin halving that took place in May 2020 cut down the mining reward from 12.5 to 6.25 BTC per block and thus slowed down the rate of issuance of new Bitcoins, making it more scarce. The fourth and most recent halving happened in April 2024, cutting the block reward further to 3.125 BTC. If the demand did not decrease simultaneously after these halvings, then the neoclassical economic theory posits that the price of Bitcoin should have increased due to the halving. But did it, in fact, increase for that reason, or is this a post hoc fallacy? This paper uses synthetic control to construct a weighted Bitcoin that is different from its counterpart in one aspect - it did not undergo halving. Comparing the price trajectory of the actual and the simulated Bitcoins, I find evidence of a positive effect of the 2024 Bitcoin halving on its price three months later. The magnitude of this effect is one fifth of the total percentage change in the price of Bitcoin during the study period - from April 2, 2023, to July 21, 2024 (17 months). The second part of the study fails to obtain a statistically significant and robust causal estimate of the effect of the 2020 Bitcoin halving on Bitcoin's price. This is the first paper analyzing the effect of halving causally, building on the existing body of correlational research. |
| Date: | 2025–10 |
| URL: | https://d.repec.org/n?u=RePEc:arx:papers:2511.05512 |
| By: | Porris, María Susana; Pesce, Gabriela; Zanfrillo, Alicia Inés |
| Abstract: | El objetivo de la presente investigación es caracterizar cómo los factores tecnológicos, organizacionales y ambientales influyen en la innovación digital en el desarrollo y la gestión de productos en las compañías aseguradoras de Argentina. Se utilizará el modelo teórico TOE (Technology - Organization - Environment) desarrollado por Tonatzky y Fleischer (1990). |
| Keywords: | Transformación Digital; Entidades Aseguradoras; Industria 4.0; Argentina; |
| Date: | 2025 |
| URL: | https://d.repec.org/n?u=RePEc:nmp:nuland:4404 |
| By: | Giuliana, Raffaele; Panfilo, Matteo; Peltonen, Tuomas |
| Abstract: | This study sheds light on the impact of digitalisation and social media on deposit flows and rates of euro area banks during the recent period of monetary tightening. Drawing on difference-in-differences analysis of confidential monthly data (12/2019 –10/2023) of deposit flows and rates as well as measures of bank digitalisation and social media exposure through Twitter sentiment, the study offers two novel sets of findings. First, banks with a higher degree of digitalisation exhibit larger fluctuations in deposits, with higher inflows from mid-2020 to early 2022 but greater outflows in response to the tightening. Digitalisation is also correlated with higher sensitivity of banks’ NFC deposit rates to policy rates. Second, a negative Twitter sentiment reduces deposit inflows, even after accounting for traditional news’ sentiment and a comprehensive set of bank-specific factors, including asset prices and performance indicators. JEL Classification: G21 |
| Keywords: | deposit franchise, deposits, digitalisation, monetary tightening, social media |
| Date: | 2025–11 |
| URL: | https://d.repec.org/n?u=RePEc:srk:srkwps:2025153 |
| By: | Abay, Kibrom A.; Abdelfattah, Lina Alaaeldin; Abushama, Hala; Kirui, Oliver K.; Nigus, Halefom Yigzaw; Siddig, Khalid |
| Abstract: | This paper evaluates the impact of digital transfers on the well-being of households grappling with active conflict in Sudan. Considering the case of Sudan, where active conflict and funding gaps continue to hamper the delivery of humanitarian services, we aim to address the following questions: (i) Can digital cash transfers improve food and nutrition security outcomes of beneficiaries in conflict-affected settings?; (ii) Can digital transfers to an other-wise inaccessible population improve subjective well-being, mental health, and stress in the face of recurrent conflicts?; and (iii) Who benefits more from digital transfers, and do the impacts of digital transfers vary depending on the size of transfers or socioeconomic characteristics of households? To address these questions, we design a randomized controlled trial (RCT) involving digital transfers of different sizes to randomly selected urban households in Sudan. Digital transfers reached nearly all targeted beneficiaries, with about a quarter of households receiving them through their friends and relatives and hence incurring some transaction fees. Overall, digital transfers mitigated deterioration in food insecurity (by 7-8 percentage points) and improved subjective well-being and mental health. Interestingly, we find that the digital transfers are more beneficial (impactful) for those grappling with active conflict. Digital transfers also appear to be less effective for poorer households and households of a larger size. These findings highlight the potential of digital transfers to support those grappling with armed conflict. |
| Keywords: | conflicts; social protection; cash transfers; mobile phones; electronic commerce; Sudan |
| Date: | 2025–11–06 |
| URL: | https://d.repec.org/n?u=RePEc:fpr:ifprid:177655 |
| By: | Lukas Lautenschlaeger; Sophia Bodensteiner; Julia Freybote; Wolfgang Schäfers |
| Abstract: | Twitter is established as a major platform for sharing information and opinions online. Previous research has demonstrated a connection between Twitter-expressed market sentiment and financial markets, including the U.S. REIT market. This study builds on existing literature by investigating the economic and real estate-related factors that shape Twitter sentiment and examining how its rational and irrational components differentially affect market dynamics. Given the nature of Twitter messages, comprehensive natural language processing is applied to clean and identify relevant posts and to provide the foundation for extracting the sentiment. The complex linguistic features of the given informal language are handled using a large language model. Preliminary results suggest that the rational component of social media sentiment holds increased predictive value for market trends in periods where a higher share of professional investors is active on social media, like the recent COVID-19 pandemic. On the contrary, the findings indicate that irrationality, which cannot be explained by the market itself, holds more explanatory power when mostly private investors are active on Twitter. |
| Keywords: | REIT; Social media sentiment; Textual Analysis |
| JEL: | R3 |
| Date: | 2025–01–01 |
| URL: | https://d.repec.org/n?u=RePEc:arz:wpaper:eres2025_150 |
| By: | Papaevangelou, Charis |
| Abstract: | With the adoption of the Digital Services Act, Digital Markets Act, Artificial Intelligence Act, and European Media Freedom Act, the EU has set in motion an ambitious regulatory project to shape the governance of digital platforms and AI systems. This paper maps the governance stakeholders involved in the operationalization of these four instruments and examines their distribution of powers and responsibilities. Building on existing typologies of platform governance and regulatory space theory, we introduce an analytical framework that foregrounds three structural elements–competencies, capacities, and connectedness–alongside eight regulatory functions, ranging from agenda-setting to enforcement and discourse shaping. We then operationalize this framework in the context of the standardization ecosystem, highlighting the growing prominence of standardization bodies as central actors in multi-stakeholderism. Our analysis shows that, despite the promises of multi-stakeholderism for more democratic and cooperative governance configurations, in practice this approach often disregards material power asymmetries. This reality privileges technocratic expertise and industry stakeholders over public-interest actors, hindering ultimately a more equitable and democratic governance paradigm. We conclude by arguing that pursuing strategic autonomy, as the EU boasts, requires reducing the regulatory power of private actors and strengthening capacities of actors normatively and materially grounded in the public interest. |
| Date: | 2025–11–18 |
| URL: | https://d.repec.org/n?u=RePEc:osf:socarx:jbwau_v1 |
| By: | Jose, Anu (Central Bank of Ireland); Kelly, Jane (Central Bank of Ireland) |
| Abstract: | As flexible, short-term, often interest-free Buy Now Pay Later (BNPL) products become increasingly popular, this Insight reveals that individuals displaying certain characteristics of financial vulnerability are using BNPL to a greater extent, more frequently and simultaneously across multiple providers. These characteristics include a history of being refused credit elsewhere, being late on loan repayments previously, exhibiting low financial literacy, and overconfidence. While BNPL may be a convenient and affordable method to pay for products, our analysis highlights that it is being disproportionately used by those least equipped to manage the risks, raising concerns about debt accumulation. This underlines the importance of clear disclosures designed with behavioural insights in mind and the implementation of credit checks by providers that take into account total financial commitments by prospective borrowers. |
| Date: | 2025–10 |
| URL: | https://d.repec.org/n?u=RePEc:cbi:stafin:7/si/25 |
| By: | Tetsuya Takaishi |
| Abstract: | The finite sample effect on the Hurst exponent (HE) of realized volatility time series is examined using Bitcoin data. This study finds that the HE decreases as the sampling period $\Delta$ increases and a simple finite sample ansatz closely fits the HE data. We obtain values of the HE as $\Delta \rightarrow 0$, which are smaller than 1/2, indicating rough volatility. The relative error is found to be $1\%$ for the widely used five-minute realized volatility. Performing a multifractal analysis, we find the multifractality in the realized volatility time series, smaller than that of the price-return time series. |
| Date: | 2025–11 |
| URL: | https://d.repec.org/n?u=RePEc:arx:papers:2511.03314 |
| By: | Thierry Blayac (CEE-M, Univ Montpellier, CNRS, INRAE, Institut Agro, Montpellier, France); Patrice Bougette (Université Côte d'Azur, CNRS, GREDEG, France); Jules Duberga |
| Abstract: | This paper investigates the pricing strategies used in long-distance carpooling in France. We investigate how several factors affect carpooling prices using a comprehensive dataset of BlaBlaCar trips combined with sociodemographic and intermodal competition data. The analysis identifies two distinct pricing patterns within the platform: one characterized by standardized and consistent pricing, and another marked by more flexible, market-responsive price setting. By focusing on price per minute, we examine how trip characteristics, competitive conditions, and demand heterogeneity affect these pricing behaviors. The results show that variables such as the number of stopovers, trip length, airport or cross-border connections, and the presence of alternative transport modes influence pricing, but with contrasting effects across the two patterns. The standardized approach tends to reflect cost-sharing principles and reinforces network effects, while the more flexible approach adapts dynamically to local competition and demand. |
| Keywords: | Carpooling, pricing strategy, platforms, intermodal competition, travel behavior |
| JEL: | D43 L11 L91 R41 R48 |
| Date: | 2025–11 |
| URL: | https://d.repec.org/n?u=RePEc:gre:wpaper:2025-47 |
| By: | Asma Ait Bouadhan (Faculté des sciences juridiques, économiques et sociales Ait Melloul, Université Ibn Zohr d’Agadir); Laila Ouhna (Faculté des sciences juridiques, économiques et sociales Ait Melloul, Université Ibn Zohr d’Agadir); Omar Akhsas (Faculté des sciences juridiques, économiques et sociales Ait Melloul, Université Ibn Zohr d’Agadir) |
| Abstract: | Recently, we observed an important change in customer expectations. They become more sophisticated due to the growing transparency of online prices and products. This change makes them more demanding and discerning when interacting with banking services. Some financial organizations effectively compete and succeed by implementing relational marketing principles using strategic and technological customer relationship management applications. Among these tools is E-CRM, which benefits both companies and clients by enhancing information dissemination speed and reducing operational subjectivity. However, numerous E-CRM initiatives have failed to achieve the desired performance level. In this context, essential factors must be carefully considered during the implementation of E-CRM projects. This article investigates deeply into the impact of E-CRM success factors on the organizational performance of commercial banks. Drawing on an extensive literature review and an original conceptual model, the study highlights that elements such as customer orientation, user training, data quality, user satisfaction, and technology acceptance have a positive influence on both financial and non-financial organizational performance within commercial banks. Taking into account these factors, banks are better able to understand the needs and expectations of their customers, prompting them to respond appropriately. This approach enhances customer satisfaction and trust in banking services, thereby strengthening their loyalty and propensity to return to use the services offered |
| Abstract: | Dans les dernières années, les attentes des clients sont devenues plus sophistiqués en raison de la transparence croissante des prix et des produits en ligne. Cette évolution rend les clients plus exigeants et plus attentifs lorsqu'ils interagissent avec les services bancaires. Certaines organisations financières rivalisent efficacement et gagnent cette course grâce à la mise en œuvre des principes du marketing relationnel en utilisant des applications stratégiques et technologiques de gestion de la relation client « CRM ». Parmi ces outils, on trouve la solution E-CRM qui apporte des avantages tant aux entreprises qu'aux clients en améliorant la vitesse de diffusion des informations et en réduisant la subjectivité opérationnelle. Cependant, de nombreuses initiatives E-CRM ont échoué et les entreprises ne parviennent pas à la performance souhaitée. Dans ce cadre, des facteurs essentiels doivent être sérieusement pris en compte lors de la mise en œuvre de projets E-CRM. Cette recherche explore l'impact des facteurs de succès de l'E-CRM sur la performance organisationnelle des banques commerciales en s'appuyant sur une revue de littérature approfondie et un modèle conceptuel original. L'Etude menée met en évidence que des éléments tels que l'orientation client, la formation de l'utilisateur, la qualité des données, la satisfaction des utilisateurs et l'acceptation de la technologie ont une influence positive sur la performance organisationnelle, tant financière que non financière, au sein des banques commerciales. En prenant en compte ces facteurs, les banques sont en mesure de mieux comprendre les besoins et les attentes de leurs clients, ce qui les incite à répondre de manière adéquate. Cette approche favorise la satisfaction et la confiance des clients envers les services bancaires, renforçant ainsi leur fidélité et leur propension à revenir pour utiliser les services proposés. |
| Keywords: | banking sector, organizational performance, conceptual model, Success Factors, E-CRM, secteur bancaire, performance organisationnelle, modèle conceptuel, Facteurs de succès |
| Date: | 2024–02 |
| URL: | https://d.repec.org/n?u=RePEc:hal:journl:hal-05291617 |
| By: | Aline Blankertz; Brianna Rock; Nicholas Shaxson |
| Abstract: | This paper presents striking new data about the scale of Google's involvement in the global digital and corporate landscape, head and shoulders above the other big tech firms. While public attention and some antitrust scrutiny has focused on these firms' mergers and acquisitions (M&A) activities, Google has also been amassing an empire of more than 6, 000 companies which it has acquired, supported or invested in, across the digital economy and beyond. The power of Google over the digital markets infrastructure and dynamics is likely greater than previously documented. We also trace the antitrust failures that have led to this state of affairs. In particular, we explore the role of neoclassical economics practiced both inside the regulatory authorities and by consultants on the outside. Their unduly narrow approach has obscured harms from vertical and conglomerate concentrations of market power and erected ever higher hurdles for enforcement action, as we demonstrate using examples of the failure to intervene in the Google/DoubleClick and Google/Fitbit mergers. Our lessons from the past failures can inform the current approach towards one of the biggest ever big tech M&A deals: Google's $32 billion acquisition of the Israeli cloud cybersecurity firm Wiz. |
| Date: | 2025–11 |
| URL: | https://d.repec.org/n?u=RePEc:arx:papers:2511.02931 |
| By: | Chauhan, Tarana |
| Abstract: | Bank accounts are an essential first step towards formal savings and credit in most countries, yet their impact on women's control over resources remains underexplored. I investigate the effects of 2014 policy in India that provided free bank accounts and led to an unprecedented increase in women's account ownership. This paper shows that bank account ownership improves households' financial access, and in certain cases increases women's decision making on household spending. Using a difference-in-difference estimation that exploits the sharp timing of the policy and a high-frequency household panel data, I find that women's account ownership increased household's likelihood to save in formal instruments and switch to formal sources of borrowing but did not affect consumption patterns consistent with women's preferences. Exploiting regional variation in pre-policy bank infrastructure, I further analyze the effects on women's self-reported decision-making. While districts with faster account expansion did not exhibit overall improvement of women's participation in household purchase decisions or spending autonomy, there were significant gains in districts where women had greater ex-ante mobility and households trusted banking institutions. |
| Keywords: | Bank Account Ownership, Household Resource Allocation, Women's Decision Making, Government Policy, Women's Empowerment, India |
| JEL: | D13 D14 G21 G28 G51 I38 J12 J16 R28 |
| Date: | 2025 |
| URL: | https://d.repec.org/n?u=RePEc:zbw:glodps:1689 |