nep-nud New Economics Papers
on Nudge and Boosting
Issue of 2024–11–25
two papers chosen by
Marco Novarese, Università degli Studi del Piemonte Orientale


  1. Choice architecture promotes sustainable choices in online food-delivery apps By Lohmann, Paul M; Gsottbauer, Elisabeth; Farrington, James; Human, Steve; Reisch, Lucia A
  2. Service Quality on Online Platforms: Empirical Evidence about Driving Quality at Uber By Susan Athey; Juan Camilo Castillo; Bharat Chandar

  1. By: Lohmann, Paul M; Gsottbauer, Elisabeth; Farrington, James; Human, Steve; Reisch, Lucia A
    Abstract: Greenhouse gas emissions from the food system constitute about one-third of the global total, hence mitigation in this sphere of human activity is a vital goal for research and policy. This study empirically tests the effectiveness of different interventions to reduce the carbon footprint of food choices made on food-delivery apps, using an incentive-compatible online randomized controlled trial with 4, 008 participants. The experiment utilized an interactive web platform that mimics popular online food-delivery platforms (such as Just Eat) and included three treatment conditions: a sign-posted meat tax, a carbon-footprint label, and a choice-architecture intervention that changed the order of the menu so that the lowest carbon-impact restaurants and dishes were presented first. Results show that only the choice-architecture nudge significantly reduced the average meal carbon footprint—by 0.3 kg/CO2e per order (12%), driven by a 5.6 percentage point (13%) reduction in high-carbon meal choices. Moreover, we find evidence of significant health and well-being co-benefits. Menu repositioning resulted in the average meal order having greater nutritional value and fewer calories, whilst significantly increasing self-reported satisfaction with the meal choice. Simple back-of-the-envelope calculations suggest that menu repositioning would be a highly cost-effective policy instrument if implemented at scale, with the return on investment expected to be in the range of £1.28 to £3.85 per metric ton of avoided CO2 emissions, depending on implementation costs.
    Keywords: carbon-footprint labeling; choice architecture; food-delivery apps; low-carbon diets; repositioning
    JEL: L81
    Date: 2024–10–31
    URL: https://d.repec.org/n?u=RePEc:ehl:lserod:125835
  2. By: Susan Athey; Juan Camilo Castillo; Bharat Chandar
    Abstract: Online marketplaces have adopted new quality control mechanisms that can accommodate a flexible pool of providers. In the context of ride-hailing, we measure the effectiveness of these mechanisms, which include ratings, incentives, and behavioral nudges. Using telemetry data as an objective measure of quality, we find that drivers not only respond to user preferences but also improve their behavior after receiving warnings about their low ratings. Furthermore, we use data from a randomized experiment to show that informing drivers about their past behavior improves quality, especially for low-performing drivers. Lastly, we find that UberX drivers exhibit behavior comparable to that of UberTaxi drivers, suggesting that Uber’s new quality control mechanisms successfully maintain a high level of service quality.
    JEL: J28 J48 L50 L91 R41
    Date: 2024–10
    URL: https://d.repec.org/n?u=RePEc:nbr:nberwo:33087

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