| Abstract: |
Purpose This study explores the joint effect of product novelty and
experiential novelty on consumer-specific curiosity, particularly for
high-involvement utilitarian and hedonic products. Unlike prior research that
examined these novelties separately, this study investigates their synchronous
adoption to understand how novelty management influences consumer curiosity.
Design/methodology/approach Two experiments tested the effect of product
and/or experiential novelty on consumer curiosity across product types
(utilitarian or hedonic). A pilot study (N = 48) validated the hedonic vs
utilitarian nature of the selected products. Study 1 (N = 322) examined
novelty effects for a utilitarian product (refrigerator), while Study 2 (N =
707) tested the same effects for a hedonic product (photograph). Findings For
utilitarian products, neither form of novelty alone significantly increases
curiosity, but their combination creates a synergistic effect. For hedonic
products, all types of novelty (product, experiential or both) enhance
curiosity, confirming hedonic consumers' attraction to novelty-driven
experiences. Research limitations/implications The study is limited to online
shopping contexts. Future research should explore physical retail settings,
longitudinal effects and moderators such as consumer innovativeness or
sensation-seeking. Practical implications For utilitarian products, brands and
retailers should combine product novelty with immersive experiential novelty
(e.g. augmented reality). For hedonic products, brands and retailers could
develop any types of novelty to elicit curiosity. There is therefore greater
organizational flexibility in innovation projects for hedonic products.
Originality/value This research refines theories of curiosity, innovation
adoption and product categorisation, emphasising that novelty's effectiveness
depends on context and product type (utilitarian or hedonic). |