nep-mkt New Economics Papers
on Marketing
Issue of 2020‒05‒18
two papers chosen by
Marco Novarese
Università del Piemonte Orientale

  1. How do online consumers review negatively? By Menghan Sun; Jichang Zhao
  2. Business models for streaming platforms: content acquisition, advertising and users By E. Carroni; D. Paolini

  1. By: Menghan Sun; Jichang Zhao
    Abstract: Negative reviews on e-commerce platforms, mainly in the form of texts, are posted by online consumers to express complaints about unsatisfactory experiences, providing a proxy of big data for sellers to consider improvements. However, the exact knowledge that lies beyond the negative reviewing still remains unknown. Aimed at a systemic understanding of how online consumers post negative reviews, using 1, 450, 000 negative reviews from, the largest B2C platform in China, the behavioral patterns from temporal, perceptional and emotional perspectives are comprehensively explored in the present study. Massive consumers behind these reviews across four sectors in the most recent 10 years are further split into five levels to reveal group discriminations at a fine resolution. Circadian rhythms of negative reviewing after making purchases were found, and the periodic intervals suggest stable habits in online consumption and that consumers tend to negatively review at the same hour of the purchase. Consumers from lower levels express more intensive negative feelings, especially on product pricing and seller attitudes, while those from upper levels demonstrate a stronger momentum of negative emotion. The value of negative reviews from higher-level consumers is thus unexpectedly highlighted because of less emotionalization and less biased narration, while the longer-lasting characteristic of these consumers' negative responses also stresses the need for more attention from sellers. Our results shed light on implementing distinguished proactive strategies in different buyer groups to help mitigate the negative impact due to negative reviews.
    Date: 2020–04
  2. By: E. Carroni; D. Paolini
    Abstract: A streaming platform obtains contents from artists and offers commercial spaces to advertisers. Users value contents' variety and quality of the service and are heterogeneously bothered by ads. Two solutions can be proposed to users. If they pay a positive price, they subscribe to a commercial-free service with an upgrade of quality (Premium). Otherwise, they have free access to a service of a basic quality. We find that a wider audience gives incentives to the platform to increase both the advertising intensity and the quality upgrade in the Premium. As a consequence, some people move to the Premium. At the limit, the platform opts for a purely subscription-based business model as the audience reaches a certain level. The parsimonious model we propose is able to give a rationale to the emergence of different business models in the streaming market as well as to the (end of the) disputes between artists and the Spotify model.
    Keywords: Media;Advertising;Multi-Sided Markets;Platform;Second-degree price discrimination
    Date: 2020

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