| By: |
Isabelle Piot-Lepetit (UMR MoISA - Montpellier Interdisciplinary center on Sustainable Agri-food systems (Social and nutritional sciences) - Cirad - Centre de Coopération Internationale en Recherche Agronomique pour le Développement - IRD - Institut de Recherche pour le Développement - CIHEAM-IAMM - Centre International de Hautes Etudes Agronomiques Méditerranéennes - Institut Agronomique Méditerranéen de Montpellier - CIHEAM - Centre International de Hautes Études Agronomiques Méditerranéennes - Montpellier SupAgro - Institut national d’études supérieures agronomiques de Montpellier - Institut Agro - Institut national d'enseignement supérieur pour l'agriculture, l'alimentation et l'environnement - INRAE - Institut National de Recherche pour l’Agriculture, l’Alimentation et l’Environnement);
Joseph Nzongang (Université de Dschang, Faculté des Sciences Economiques et de Gestion de Dschang - Université de Dschang) |
| Abstract: |
Microfinance institutions are social enterprises that focus on the provision
of financial services to poor populations excluded from the conventional
banking system. These organizations face a double-bottom line, dealing
simultaneously with a financial and social objective. The challenge of putting
it into action is great, especially when there is a need to involve all
stakeholders and to replicate the experience to new communities. One way to
sustain both financial performance and social impacts is to develop a business
analytics solution aiming at measuring and expanding social impacts in a
financially sustainable way. This paper describes main elements to be
considered, in particular the organizational context, the development process,
and implementation issues that would facilitate or impede the deployment of a
business analytics initiative in practice. Finally, two main components of the
implementation process are specifically pointed out: a behavioral fit of the
business analytics solution to the cultural context of the organization, and
the country where it is deployed, and a flexible commitment in the management
of the business analytics initiative implementation. |
| Keywords: |
business analytics,decision-making,efficiency measurement,financial performance,social impact,data envelopment analysis,developing countries,microfinance,social enterprises |
| Date: |
2021 |
| URL: |
http://d.repec.org/n?u=RePEc:hal:journl:hal-03209188&r= |