nep-knm New Economics Papers
on Knowledge Management and Knowledge Economy
Issue of 2023‒05‒22
four papers chosen by
Laura Nicola-Gavrila
Centrul European de Studii Manageriale în Administrarea Afacerilor

  1. The Creation and Diffusion of Knowledge: Evidence from the Jet Age By Stefan Pauly; Fernando Stipanicic
  2. The relation between knowledge integration processes, team member sense of coherence and stress By Runsten, Philip; Werr, Andreas
  3. Think the transformation of training by complexity and noetic By Déborah Nourrit
  4. Generative AI at Work By Erik Brynjolfsson; Danielle Li; Lindsey R. Raymond

  1. By: Stefan Pauly (ECON - Département d'économie (Sciences Po) - Sciences Po - Sciences Po - CNRS - Centre National de la Recherche Scientifique); Fernando Stipanicic (UC Berkeley - University of California [Berkeley] - UC - University of California)
    Abstract: Click here for the latest version This paper provides new causal evidence of the impact of air travel time on the creation and diffusion of knowledge. We exploit the beginning of the Jet Age as a quasi-natural experiment. We digitize airlines' historical flight schedules and construct a novel data set of the flight network in the United States. Between 1951 and 1966, travel time between locations more than 2, 000 km apart decreased on average by 41%. The reduction in travel time explains 33% of the increase in knowledge diffusion as measured by patent citations. The increase in knowledge diffusion further caused an increase in the creation of new knowledge. The results provide evidence that jet airplanes led to innovation convergence across locations and contributed to the shift in innovation activity towards the South and the West of the United States.
    Date: 2022–10–21
  2. By: Runsten, Philip (Dept. of Management and Organization); Werr, Andreas (Dept. of Management and Organization)
    Abstract: With teamwork proliferating in modern organizations, it is surprising that research on work-related stress has to a large extent neglected how team processes affect individual perceived stress. The current study addresses this void by investigating the relationship between two team knowledge processes, bringing expertise to bear and learning behaviour, the salutogenic variable sense of coherence (SoC), and perceived stress. Based on a multi-level study of 344 individuals in 54 knowledge intensive work teams, we find that team knowledge processes are positively related to work SoC and that work SoC fully mediates the relationship between team knowledge processes and individual perceived stress. The study further investigates whether a team intervention (self-facilitated team debrief) can positively affect knowledge processes and thereby work SoC. Comparing before and after measures in 30 treatment teams with those in 24 control teams we find that the intervention improved the team knowledge process bringing expertise to bear and individual work SoC.
    Keywords: teamwork; knowledge integration; sense of coherence
    JEL: M50 M54 M59
    Date: 2023–04–05
  3. By: Déborah Nourrit (Euromov DHM - EuroMov - Digital Health in Motion - IMT - MINES ALES - IMT - MINES ALES - IMT - Institut Mines-Télécom [Paris] - UM - Université de Montpellier)
    Abstract: The aim was to provide some understanding elements of the crisis based on the complex thinking developed by Edgar Morin, taking as a basis the necessary trans-formation of training. Understanding the crises that are sweeping the world implies thinking about them according to the principles of systemic, hologrammatic, retroactive and recursive loops, autonomy and dependencies, dialogy and the reintroduction of the knowledgeable into knowledge. It's this last principle that has led us to question the reform of training through a knowledge of the inner obstacles to knowledge, a complex noetic knowledge.
    Abstract: Cet article se propose d'apporter des éléments de compréhension de la crise à partir de la pensée complexe développée par Edgar Morin, en prenant appui sur la nécessaire trans-formation de la formation. Comprendre les crises qui traversent le monde implique de les penser selon les principes systémique, hologrammatique, de boucle rétroactive et récursive, d'autonomie et de dépendances, dialogique et par la réintroduction du connaissant dans la connaissance. C'est ce dernier principe qui nous a conduit à interroger la reforme de la formation par une connaissance des obstacles intérieurs à la connaissance, une connaissance complexe noétique.
    Keywords: Complex thinking, Teaching Transformation, noetic knowledge, Pensée complexe, Transformation de la formation, connaissance noétique
    Date: 2023–03–26
  4. By: Erik Brynjolfsson; Danielle Li; Lindsey R. Raymond
    Abstract: We study the staggered introduction of a generative AI-based conversational assistant using data from 5, 179 customer support agents. Access to the tool increases productivity, as measured by issues resolved per hour, by 14 percent on average, with the greatest impact on novice and low-skilled workers, and minimal impact on experienced and highly skilled workers. We provide suggestive evidence that the AI model disseminates the potentially tacit knowledge of more able workers and helps newer workers move down the experience curve. In addition, we show that AI assistance improves customer sentiment, reduces requests for managerial intervention, and improves employee retention.
    JEL: D8 J24 M15 M51 O33
    Date: 2023–04

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