nep-ict New Economics Papers
on Information and Communication Technologies
Issue of 2013‒06‒30
four papers chosen by
Walter Frisch
University Vienna

  1. Assessing the Benefits of Social Networks for Organizations - Report on the first phase of the SEA-SoNS Project By René van Bavel; Aaron Martin
  2. The ICT Landscape in BRICS Countries: Lessons from Emerging Technologies (R&D, Innovation and Trade): Proceedings of the Second International Workshop held in Johannesburg, South Africa, on 5 October, 2011 By Jean Paul Simon
  3. Enterprise Search in the European Union: A Techno-Economic Analysis By Martin White; Stavri G. Nikolov
  4. La multi-gouvernance des organisations : l'exemple de la régulation des collectifs sur Internet By Bernard Fallery; Florence Rodhain

  1. By: René van Bavel (European Commission – JRC - IPTS); Aaron Martin (OECD)
    Abstract: The first phase of the SEA-SoNS ("Assessing the Benefits of Social Networks on Organizations”) project aimed to analyse the current market situation for a limited number of social media stakeholders, to identify and analyse best practices for these selected stakeholders, and to define and prioritise relevant policy options. It was observed that while social media technologies present several potential benefits to organisations, there are considerable challenges and bottlenecks affecting adoption that may warrant policy intervention. To accomplish the objective of developing suitable policy options, the project undertook a range of research and data collection activities, including: • An exhaustive and critical review of the academic, business and policy literature on the organisational use of social networking tools and social media platforms, as well as regular engagement with academic experts in this area • A scoping workshop hosted in Brussels in March 2012, at which the IPTS engaged various stakeholders and social media experts to identify and prioritise the major opportunities and challenges for organizational adoption and deployment of social networking and social media platforms • Ten semi-structured interviews with both technology providers (supply side) and organisational adopters (demand side), to understand and assess their perspectives on the organisational benefits of social technologies, the attendant challenges, best practices, and the wider policy environment • An online 'animation' of stakeholders whereby a larger number of users and experts (n=50) were able to reflect on the main benefits and bottlenecks as regards business and public administration use of social technologies, and to feed these insights into our parallel research activities • A brainstorming workshop in early June 2012, held in Seville, the main objective of which was to distil and synthesise the most important benefits, challenges, best practices, and policy options that emerged from the literature review, stakeholder interviews, and online stakeholder animation • A presentation at the Digital Agenda Assembly (DAA) 2012 that summarised our research to date and focused mainly on policy options for Europe in the area of small and medium-sized enterprise (SME) adoption of social media technologies – and, in particular, how these technologies can help to facilitate economic growth and job creation
    Keywords: Social Networks, Social Media, SME, Adoption, Organizations
    JEL: M15 L38 L86 O33
    Date: 2012–12
  2. By: Jean Paul Simon
    Abstract: The Information Society Unit of the JRC-IPTS has been investigating the Information and Communication Technology (ICT) sector and its R&D in Asia for several years as an extension of the PREDICT research project. The workshop was organised as part of this on-going research to gather the most recent information on the growing role of BRICs Countries in the IT sector.
    Keywords: BRIC, Information and Communication Technologies, ICT industry
    JEL: O57
    Date: 2013–03
  3. By: Martin White (Intranet Focus, London); Stavri G. Nikolov
    Abstract: The term ‘enterprise search’ (ES) refers to the information retrieval applications that use a range of different core technologies to search enterprise repositories. It includes the search of the organisation’s external web site, intranets and other electronic text held by the organisation in the form of email, database records, and documents on ?le shares. One reason for adopting Enterprise Search solutions (ES) is the growth in data generation; however, more worrying than the huge amount of information is its structure. It is clear that quick access to information is of strategic importance for enterprises and in general for the Information Economy. Although the issue is acknowledged as of extreme importance, only a small number of companies benefit from dedicated search technologies. The global enterprise search business probably has no more than 200 companies. Six vendors, all of them multinational IT companies, have a major impact on the development of search technology but only a limited impact on the development of the search market through promotional activities. One main barrier to making a business case is a lack of awareness of the functionality of enterprise search applications and the benefits that effective search can have on the enterprise. The installed base of enterprise search applications is still low in the EU (probably no greater than 10,000 organizations) and no dominant supplier of search applications exists. However, data suggest that there is a significant market potential in the EU for enterprise search and we can assume that the potential is considerable particularly for mid-sized companies that could benefit from using ES solutions. Moreover, the market for search applications is significantly larger than just the corporate sector and potential customer sectors would include Government departments and agencies, Hospitals and University. These are some of the insights emerged from a Delphi study conducted by IPTS and Intranet Focus Ltd in 2011 and from further analysis about ES. This report builds also on the results of the expert workshop organized at the IPTS, Seville, on Enterprise Search in Europe in October 2011. In particular, a number of challenges have been identified that need to be addressed at European level. For instance, efforts to meet changing business requirements, the lack of support post-implementation, or the lack of a search support team. Six important areas of technical development for enterprise search over the next five years have been identified (e.g., Integrated search of structured and un-structured content) in which, there are evolutions of current search technologies and products. Moreover, future trends in ES have been envisaged (for instance, in cloud-based and user-demand approach, open data models, interoperability). To our knowledge, this report contains the most complete and detailed techno-economic analysis of the ES market in the EU and includes an up-to-date list of existing ES vendors.
    Keywords: Enterprise Search, European policy, search engines, multimedia
    JEL: D2 D4 D5 K2 L1 L2 L5 O3 O4
    Date: 2012–12
  4. By: Bernard Fallery (MRM - Montpellier Recherche en Management - Université Montpellier II - Sciences et techniques : EA4557 - Université Montpellier I - Université Paul Valéry - Montpellier III - Groupe Sup de Co Montpellier (GSCM) - Montpellier Business School); Florence Rodhain (MRM - Montpellier Recherche en Management - Université Montpellier II - Sciences et techniques : EA4557 - Université Montpellier I - Université Paul Valéry - Montpellier III - Groupe Sup de Co Montpellier (GSCM) - Montpellier Business School)
    Abstract: Les outils de gestion de connaissances permettent certes aujourd'hui de contribuer, de créer, d'échanger, d'amender, de savoir, de mutualiser, de dire, d'évaluer, d'exister... mais ils permettent surtout de le faire au-delà de sa place dans un groupe ou au-delà de sa place dans un organigramme : en direct, en instantané, en contact. Le management des connaissances renouvelle alors complètement la question de la gouvernance des organisations. Sur Internet de nouveaux collectifs se sont mis en place (cercles, pôles, constellations, fondations, associations, consortium...), qui dessinent une figure mixte entre les réseaux peu pérennes et les communautés peu institutionnalisées, mais aussi une figure mixte de la gouvernance entre une régulation institutionnelle et une auto-régulation. Pour comprendre ces nouvelles figures nous nous plaçons en première partie dans le cadre théorique d'une évolution de l'Esprit de la technologie et de l'Esprit de l'organisation. La deuxième partie analyse ensuite deux cas, celui de la gouvernance de la constellation Internet et celui de la gouvernance de Wikipedia. Enfin, tirant les leçons de ces deux cas issus de l'univers Internet, la troisième partie défend l'idée que le management des connaissances ouvre une nouvelle voie pour la recherche sur la gouvernance des organisations, aussi bien pour les organisations gouvernées que pour les organisations auto-régulées : celle de la multi-régulation d'organisations multi-gouvernées.
    Keywords: Connaissances; informel; émergent; gouvernance; multi-régulation; gouvernance internet; collectifs internet
    Date: 2012

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