Abstract: |
This paper analyzes retailers’ adoption of e-commerce in a technology adoption
race framework. An Internet-based firm with no traditional market presence
competes with an established traditional firm to adopt the e-commerce
technology and sell to a growing number of consumers with on-line shopping
capability. The focus of the analysis is on identifying how consumer loyalty,
differences in firms’ technology and consumers’ preferences across the
traditional versus the virtual market, and expansion in market size made
possible by the Internet can affect the timing and sequence of adoption by
firms, as well as the post-adoption evolution of prices. The model’s
implications are used to discuss empirical evidence on adoption patterns
across different product categories and firm types. |