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on Economics of Strategic Management |
| By: | Mitra Madanchian (Hamta Business Corporation); Jay Ariken (Fairleigh Dickinson University); Hamed Taherdoost (Hamta Business Corporation) |
| Abstract: | Customer service is the act of supporting customers of a business that can break a business or generate profit in the competitive environment with growing customers' expectations. Regarding the critical role of customer service to differentiate between businesses, it is considered as one of the top considerations in businesses. However, there is a range of key factors that are tied to the success of a customer service provider in offering quality customer service that will eventually lead the business through exceeding or falling short in responding to customers' expectations. Besides, businesses are prone to face some challenges in the employment of customer services that are required to be addressed. This paper aims to discuss the importance of customer service and the establishment of an efficient customer service strategy in business considering different influential factors that affect offering quality customer services. It also explains challenges that businesses may face in providing amazing customer services and how to address them. |
| Keywords: | Customer service Effective leadership,Customer expectation,Customer satisfaction,Effective communication,Business growth,Customer service strategy |
| Date: | 2022 |
| URL: | http://d.repec.org/n?u=RePEc:hal:journl:hal-03741852&r= |
| By: | Kyle HIGHAM; NAGAOKA Sadao |
| Abstract: | While language barriers are well-known obstacles to knowledge diffusion, quantitative research on this topic is sparse. In this work, we attempt to fill this gap by providing causal evidence on their effects on the speed of knowledge diffusion by exploiting the introduction of pre-grant publications by the American Inventors Protection Act (AIPA) in 2000. We find that this policy significantly accelerated, relative to Japanese inventors, US inventors’ use of Japan-originating technical knowledge in their patents. Our analysis controls for biases of patent citations as proxies of knowledge flow, including preference for citing local prior art. Consistent with incentives for translation, this acceleration is much larger for small firms and the firms with little investment in the Japanese market. Consistent with high uncertainty of foreign patents before translation, we see much larger effects of the AIPA on the patent applications with higher quality. Our findings suggest that pre-grant publication provides a significant public good for cumulative innovation through earlier translations of foreign patents. |
| Date: | 2022–08 |
| URL: | http://d.repec.org/n?u=RePEc:eti:dpaper:22074&r= |
| By: | Belmartino, Andrea |
| Abstract: | This paper analyzes the role of relatedness in the development of new green specializations for the Argentinean provinces between 2008-2019. The development of products with environmental benefits (called green products) is considered one step towards a sustainable transition. These products present a growing demand that may provide an opportunity in terms of green development. The empirical strategy draws on the evolutionary economic geography through indices that capture knowledge bases in the region. The aim is to analyze the role of green and non-green relatedness in the development of new green specializations and to identify potential diversification opportunities. Empirical results show that the green economy has an uneven spatial distribution across the country, that remains stable over time. Furthermore, the development of a new green specialization is positively related to the productive knowledge bases present in the region (proxied by relatedness density). Both, green and non-green relatedness are relevant to develop new specializations in green products. Potential diversification opportunities are also in favor of wealthier regions. Finally, the results reveal a path dependence process on the development of new specialization in green products. |
| Keywords: | Diversificación de la Producción; Economía Regional; Economía Verde; Argentina; 2008-2019; |
| Date: | 2022–07 |
| URL: | http://d.repec.org/n?u=RePEc:nmp:nuland:3697&r= |
| By: | Naima Benkhider (Université Abderrahmane Mira [Béjaïa]); Mustapha Meziani (Université Abderrahmane Mira [Béjaïa]) |
| Abstract: | This paper aims to examine the linkage between company size, strategic alignment, employee training, and technological infrastructure within Algerian firms. A questionnaire was prepared and distributed. A descriptive method and multiple regression were used to analyze and interpret the results. Results show that in the Algerian firms, the technological infrastructure is determined by the company size. Strategic alignment and employee training explain the technological infrastructure availability, but they have no critical significance than company size factors. |
| Keywords: | technological infrastructure,company size,strategic alignment,employee training |
| Date: | 2021 |
| URL: | http://d.repec.org/n?u=RePEc:hal:journl:hal-03726457&r= |
| By: | Krupa Mehta |
| Abstract: | Indian economy is moving from developing to fastest developing economy. Start-ups in India are the new contributing factor in the growth of development. India is a developing south Asian country. It is a most populous and 7th largest country by area. Large population implies a large prospective market in India and puts more pressure for employment in the country. In the present decade, India is undertaking an essential shift towards start-up welcoming policies and a business friendly environment. India is a populated country having increasing demand which is putting a competitive environment forcing to create innovative systems. One of these systems is a start-up ecosystem. This paper is aimed at about the growth and prospects of start-up systems in India. Key words: startups, innovation, technological business incubator, India. |
| Date: | 2022–06 |
| URL: | http://d.repec.org/n?u=RePEc:vor:issues:2022-42-05&r= |
| By: | Hamed Taherdoost (Hamta Business Corporation); Mitra Madanchian (Research Club (Research and Development Departement) | Hamta Group) |
| Abstract: | A SWOT analysis is the method to evaluate the internal weaknesses and strengths of an organization as well as evaluating the threats and opportunities of its external environment. This is considered as an effective framework to plan and manage the organizational resources to achieve certain goals in a specific period of time. The purpose of implementing SWOT analysis in an organization is to formulate the strategy of a business based on existing internal and external factors. There may be several disadvantages associated with running a SWOT analysis; however, its efficiency in determining the future strategy of a business is more indeed. Although the origin of SWOT analysis is uncertain, there is a long historical background about its uses to facilitate the decision-making process in every complex environment. The final result of a SWOT analysis can be presented in a matrix which is a combination of the four factors and determines strengths and weaknesses that a company involves, with opportunities and threats that it may face. This article provides a study of SWOT analysis basics and provides several practical insights of steps to provide a SWOT matrix. |
| Date: | 2021–03–31 |
| URL: | http://d.repec.org/n?u=RePEc:hal:journl:hal-03741850&r= |